Refund Policy

Refund Policy for Millos

At Millos, we want you to love your Flowstate Tumbler. If you are not fully satisfied with your purchase, we offer a 30-day return policy for a full refund or exchange, subject to the following conditions.

Return Eligibility

To qualify for a return:

  • The product must be in its original, unused condition, with all packaging intact.
  • The return must be requested within 30 days of receiving your order.

How to Initiate a Return

  1. Contact us at hello@millos.store with your order number and the reason for your return.
  2. We will provide you with instructions on how to return the item.
  3. Once we receive the returned item, we will process your refund or exchange.

Refund Process

  • Refunds will be issued to the original payment method within 5-10 business days.
  • Shipping fees are non-refundable. If you received free shipping, the cost of shipping will be deducted from your refund.

Exchanges If you prefer to exchange the item for a different size or color, please let us know when you contact us. We will provide you with a return address and send you the replacement item once we receive the original.

Non-Returnable Items

  • Personalized or custom-made products
  • Gift cards or vouchers
  • Products that have been used or damaged due to misuse or negligence