Refund Policy
Refund Policy for Millos
At Millos, we want you to love your Flowstate Tumbler. If you are not fully satisfied with your purchase, we offer a 30-day return policy for a full refund or exchange, subject to the following conditions.
Return Eligibility
To qualify for a return:
- The product must be in its original, unused condition, with all packaging intact.
- The return must be requested within 30 days of receiving your order.
How to Initiate a Return
- Contact us at hello@millos.store with your order number and the reason for your return.
- We will provide you with instructions on how to return the item.
- Once we receive the returned item, we will process your refund or exchange.
Refund Process
- Refunds will be issued to the original payment method within 5-10 business days.
- Shipping fees are non-refundable. If you received free shipping, the cost of shipping will be deducted from your refund.
Exchanges If you prefer to exchange the item for a different size or color, please let us know when you contact us. We will provide you with a return address and send you the replacement item once we receive the original.
Non-Returnable Items
- Personalized or custom-made products
- Gift cards or vouchers
- Products that have been used or damaged due to misuse or negligence